Refund & Cancellation Policy

1. 30-Day Unconditional Refund Window

In full compliance with Paddle's Merchant of Record consumer and business buyer protection policies, we offer a 30-day refund window on all PitchRoom subscriptions:

• 30-Day Standard Refund Window: If you are not satisfied with PitchRoom for any reason within the first thirty (30) calendar days of your initial purchase, simply email us or contact Paddle Buyer Support and we will issue a 100% full refund to your original payment method.

2. How to Request a Refund

You can request a refund within 30 days of purchase using either of the following methods:

• Direct Email Support: Email support@getpitchroom.com with the email address used at checkout or your Paddle receipt number. Refunds are processed within 1 business day.
• Paddle Buyer Support: Because Paddle.com is the Merchant of Record for all PitchRoom software subscriptions, you may also request a refund directly via the link on your Paddle email receipt or at paddle.net.

3. Subscription Cancellation Policy

All monthly and annual PitchRoom subscriptions can be canceled at any time with zero cancellation penalties:

• You can cancel directly using the self-serve subscription management link included in your Paddle receipt email, or by emailing support@getpitchroom.com.
• When you cancel outside the 30-day refund window, your workspace remains active through the end of your current paid billing period, and your card will not be charged again.
• After your subscription ends, your published proposal rooms stay online for 30 more days. We email you when it ends and again 3 days before the rooms close. After that, room links show "This proposal is no longer available". If you reactivate, your rooms come back at the same links.
• If a payment is fully refunded (including under the 30-day guarantee) or charged back through your card issuer, your plan ends and your published proposal rooms close right away, without the 30-day period. We email you when this happens. Partial refunds do not affect your rooms.

4. Scope of Policy (SaaS Subscriptions Only)

This Refund Policy applies to PitchRoom software subscriptions billed through Paddle.com. As stated in our Terms of Service, PitchRoom is not a party to any service contract or direct kickoff deposit paid by an Agency's client directly to an Agency.